Cancellation policy
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from day 1.
To exercise your right of withdrawal, you must inform us ( 2 ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).
You can use the attached sample cancellation form for this purpose, but it is not mandatory. 3
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our standard, cost-effective option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
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Design guidelines:
1. Insert one of the following text snippets enclosed in quotation marks:
a) in the case of a service contract or a contract for the supply of water, gas or electricity, where they are not offered for sale in a limited volume or a fixed quantity, of district heating or of digital content not supplied on a tangible medium: “of the conclusion of the contract.”;
b) in the case of a sales contract: “, on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.”;
c) in the case of a contract for several goods ordered by the consumer in a single order and delivered separately: “on which you or a third party designated by you, who is not the carrier, took possession of the last item.”;
d) in the case of a contract for the delivery of goods in several partial shipments or pieces: “, on which you or a third party designated by you, who is not the carrier, delivers the last partial shipment or the last
have taken possession of the piece;
e) in the case of a contract for the regular delivery of goods over a defined period: “on which you or a third party designated by you, who is not the carrier, took possession of the first goods.”
2. Enter your name, address, phone number and email address.
3. If you offer consumers the option of electronically completing and submitting their contract cancellation information on your website, include the following: “You can also electronically complete and submit the model cancellation form or any other unambiguous statement on our website [insert website address]. If you use this option, we will immediately send you confirmation of receipt of such a cancellation (e.g., by email).”
4. In the case of purchase contracts where you have not offered to collect the goods yourself in the event of cancellation, add the following: “We may refuse reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.”
5. If the consumer has received goods in connection with the contract:
a) Insert:
– “We’ll pick up the goods.” or
– “You must return or hand over the goods to us or to [insert the name and address of the person authorized by you to receive the goods, if applicable] without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.” b) Insert:
– “We will bear the costs of returning the goods.”;
– “You bear the direct costs of returning the goods.”;
– If, in a distance selling contract, you do not offer to bear the costs of returning the goods, and the goods cannot normally be returned by post due to their nature: “You will bear the direct costs of returning the goods amounting to ... EUR [insert amount]”, or, if the costs cannot reasonably be calculated in advance: “You will bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately ... EUR [insert amount].” or
– If, in the case of an off-premises contract, the goods cannot normally be returned by post due to their nature and were brought to the consumer's home at the time of the conclusion of the contract: "We will collect the goods at our own expense."
c) Add: “You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their nature, characteristics and functioning.”
6. In the case of a contract for the provision of services or the supply of water, gas or electricity, if they are not offered for sale in a limited volume or a fixed quantity, or for district heating, insert the following: “If you have requested that the services or supply of water/gas/electricity/district heating [delete as appropriate] should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of your exercise of the right of withdrawal in respect of this contract, in comparison with the total scope of the services provided for in the contract.”
Cancellation form
If you wish to cancel the contract, please fill out this form and return it.
1. An:
Apartment Lea Nin
Hrvatskih gradova Street 81
(HR) 23232 Nin
Mail: info@apartment-lea-nin.com
2. I/We hereby revoke the contract I/we concluded for the purchase of the following goods / the provision of the following service:
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(Name of the goods, order number if applicable and price)
3. Ordered on: 4. Received on:
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(Date) (Date)
5. (Name, address of the consumer)
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7. Datum
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Customer signature
(only in case of written revocation)